Thayer Holder

💻Senior Technical Services professional with experience supporting and configuring complex SaaS platforms in healthcare and regulated environments. I specialize in product configuration, data cleaning and imports, workflow optimization, and troubleshooting platform issues through ticket-based support and cross-functional collaboration. 🫱🏾‍🫲🏽I’ve led projects integrating internal systems to alleviate provider scheduling gaps for enterprise and mid-market customers, written technical documentation and process guides to streamline training, and mentored new team members to improve onboarding efficiency and support quality. Known for translating technical requirements into practical solutions that improve system reliability, data integrity, and user experience. 🧰Currently focused on roles where I can contribute to scalable systems, reduce operational friction, and support high-impact technology.