Thaise Celini Moraes

I have 8 years of experience in fashion retail, with the last years focused on store management, customer experience, team development and performance analysis. I worked at C&A and YOUCOM (Grupo Renner), where I was responsible for daily operations, customer service, team performance and business results. A big part of my work has always been understanding problems and finding practical solutions. In one of the stores I managed, the results were 35% below budget when I took over. In about six months, we reached 10% above budget. I also worked with NPS and customer feedback. After identifying a problem in the survey invitation process, I helped change the process and the number of monthly responses increased from around 15–20 to 150–160. I have experience with KPIs, NPS, reports, Power BI, process improvement, training and team management. I am currently developing my skills in Power BI, data analysis and Business Analysis. I am now looking for a remote opportunity in Customer Experience, Customer Success, Operations or Process Improvement. I want to use my experience with customers, people and business operations while building my career in technology and data. Native Portuguese, intermediate Spanish and basic English, currently improving.