Terez Glover

I'm a customer service and technical support specialist with 9 years of experience, including 3 years supporting bank and credit union members on digital banking platforms. At PNC Bank, I sustained a 98% first-contact resolution rate across 20+ daily contacts while operating in a federally regulated, audited environment. I hold a Google IT Support Professional Certificate and have hands-on lab experience with Active Directory, networking, and troubleshooting. Looking for a remote Application Support or Technical Support Analyst role in fintech or financial services, where I can bring both my customer-facing track record and growing technical skill set.