Tavqeer

Network Engineer with 2+ years of total experience in enterprise network operations and customer-facing technical support, including 1+ year in a TAC/L2 environment at Wipro and 1 year as Network Support Engineer at Spensic Technologies. Strong expertise in IPsec VPN, SSL VPN, firewall troubleshooting, packet analysis, and incident management. Proven ability to manage case queues, meet SLAs, take ownership of issues, and deliver high customer satisfaction in dynamic TAC environments