Tauhidul Islam

I am a results-driven operations executive with over 5 years of professional experience in customer experience and operational management within fast-paced tech environments in Bangladesh. Currently, I serve as an operations executive at GoZayaan Limited, where I specialize in travel-tech logistics, including flight and hotel booking support, airline stakeholder management, and GDS provider collaboration. Throughout my career, I have developed a strong reputation for issue resolution and team leadership. At ShopUp Limited, I successfully managed high-profile digital complaints and consistently met strict KPIs while ensuring a positive customer journey. My technical background is unique, holding a diploma in architecture and a BA/BSS, which allows me to bring a structured, analytical approach to complex documentation and report preparation. I excel in roles that require a blend of strategic communication and technical troubleshooting. I am currently looking for a remote or hybrid role where I can leverage my experience in account management, staff training, and operational efficiency to help a global organization scale its support or operations teams. I thrive in collaborative environments and am committed to merging innovative technologies with practical solutions for positive organizational impact.