Tamara John

I am a Senior IT Manager with several years of hands-on experience building and operating IT infrastructure for onsite and remote, globally distributed teams. I specialize in macOS environments using Jamf, identity and access management through Okta, and Google Workspace administration. My focus has consistently been on creating scalable, secure systems that support company growth without adding operational complexity. What makes me effective is that I am both strategic and hands-on. I do not just manage IT functions — I build them. I have designed and implemented end-to-end onboarding and offboarding workflows, integrated Jamf with Apple Business Manager for zero-touch deployments, and led Okta rollouts enforcing SSO, MFA, and automated lifecycle management. These efforts reduced onboarding time to same-day readiness, achieved full device encryption compliance, and strengthened overall security posture in a remote-first environment. I am particularly strong in environments that require structure and scale. I have supported teams across multiple countries, managed vendor relationships for global hardware procurement, and created standardized SOPs that improve consistency and reduce support overhead. My approach is always security-first, automation-driven, and aligned with audit readiness. I am seeking a fully remote role where I can lead or scale IT operations in a SaaS or technology-driven company. The ideal environment is macOS-focused, leverages tools like Jamf and Okta, and values IT as a strategic function rather than just support. I am most effective in roles where I can build systems, improve processes, and contribute directly to operational efficiency at scale.