Sylvie Cox

I am an Operations Manager with more than 25 years of experience leading large-scale operations in healthcare and nonprofit environments. Throughout my career, I have managed cross-functional teams of up to 50 employees, overseen government service contracts, directed 24/7 call center operations, and driven process improvements that increased operational efficiency, strengthened compliance, and enhanced customer satisfaction. My expertise includes workforce management, performance coaching, payroll oversight, data analysis, standard operating procedures (SOPs), quality assurance, and building high-performing teams. I am seeking a remote Operations Manager, Project Manager, Program Manager, Customer Service, Administrative Services, or Business Operations role where I can use my leadership experience, problem-solving abilities, and passion for continuous improvement to help organizations streamline operations, improve service delivery, and achieve strategic business goals.