Sylvia ZUE EYI

Senior Account Manager and Customer Success professional with 5+ years in luxury hospitality (Marriott, Hilton, Accor) and hotel SaaS. I have a proven track record of driving revenue growth: x29 ROI on Google Hotel Ads, direct bookings lifted from 7% to 20%, and +10% overall revenue over 3 years. I am an expert user of hotel SaaS stacks Opera, Mews, channel Manager, Metasearch, GDS, OTA Extranet, HubSpot which gives me a unique edge when working with SaaS editors, PropTech platforms, and B2B hospitality tech companies. I led a team of ~30 people, owned the full Commercial and Marketing P&L, and sat on the Executive Committee. My approach is data-driven and ROI-focused: I turn customer data into retention, activation, and expansion strategies. I am immediately available full remote for Account Manager, Customer Success Manager, or Growth Marketing roles in SaaS, PropTech, or hospitality tech. I work in French and English (C1), with conversational Spanish.