susanyambura.sk@gmail.com

I am a Customer Support and Administrative Professional with over 13 years of experience in client relations, office operations, and service delivery. Throughout my career, I have built a strong reputation for clear communication, problem-solving, and maintaining positive customer relationships. In my previous role as Assistant Administration Manager, I managed day-to-day operations, handled client inquiries, coordinated teams, and ensured smooth service delivery. I consistently improved customer satisfaction by resolving issues efficiently and maintaining organized communication systems. I am also experienced in handling high-volume interactions, prioritizing tasks, and supporting business operations with accuracy and attention to detail. Recently, I have strengthened my remote work readiness through training in virtual assistance and communication tools, and I am currently upskilling in CRM systems to align with modern customer support environments. I am now seeking a remote Customer Support, Customer Success, or Virtual Assistant role where I can contribute to delivering excellent customer experiences, supporting teams, and helping businesses grow through reliable and professional service.