Suresh Nair

Results-driven Operations Leader with 19+ years of experience in the BPO industry, leading large-scale operations across banking, telecom, and e-commerce domains. Proven track record of driving operational excellence, improving SLAs/KPIs, optimizing costs, and enhancing customer experience through data-driven decision-making and process transformation. Experienced in managing multi-site and remote teams, stakeholder engagement, P&L ownership, workforce planning, and continuous improvement initiatives (Lean, Six Sigma). Successfully led high-performing teams delivering consistent revenue growth, productivity gains, and client satisfaction improvements. Seeking a senior remote leadership role (Head of Operations / Operations Director) where I can drive scalable growth, digital transformation, and operational efficiency.