Steven Ducharme

I am an Information Technology professional with experience in the semiconductor and healthcare industries as well as military/defense. I have led mid-level, complex, technical projects and implementations and have deployed contact centers, call center enhancements, and delivered project expertise to stakeholders. I also have telecommunications carrier provisioning experience, as well as system administration expertise in Cisco Unified Communications, Avaya, Spok, and a multitude of telecommunications and software applications including SalesForce, ServiceNow, and Microsoft Office.