Steve Brady

Contact centre, AI automation and customer engagement architect with nearly 30 years' experience designing and delivering enterprise customer communication platforms and operational automation. Experienced in transforming complex customer operations using automation, AI-assisted workflows and modern SaaS platforms. Experienced with OpenAI, GoHighLevel, Microsoft Copilot Studio, Purview, Power Automate, Graph API, SharePoint. Background includes architecture and delivery of global omnichannel contact centre platforms for organisations including IKEA, Virgin Media, EE and Carnival UK. Currently developing TradeAutomate, an AI-driven platform designed to automate enquiry handling and lead qualification for service businesses.