Stephanny Onyeje

I am writing to express my interest in the Customer Support Representative position at your company. With over five years of experience delivering responsive, empathetic customer service across phone, email, and live chat channels, I am confident I would bring immediate value to your support team. Most recently, I have served as a Customer Support Representative at Frontier Dental Supply in Canada since June 2024, where I process orders, manage returns and account inquiries, resolve billing and shipping questions, and maintain accurate customer records in the CRM. I also collaborate closely with warehouse, logistics, and sales teams to resolve fulfillment issues quickly, ensuring dental offices receive reliable, timely service. Prior to this, I spent over three years as a Customer Support Representative at Myllenn LLC in Dallas, where I managed high volumes of customer inquiries and built a strong record of resolving complaints effectively. One achievement I am particularly proud of is improving customer satisfaction scores by 20% within my first year, by introducing more consistent follow-up practices. This experience sharpened my problem-solving skills, my empathy for customers, and my ability to stay organized under pressure. I am proficient in CRM and support tools including Hubspot, Salesmate and Salesforce, and I adapt quickly to new systems and processes. I take pride in resolving issues accurately the first time, and I believe my combination of hands-on support experience, strong communication skills, and genuine care for the customer experience make me a strong fit for this role.