Sree Latha

I am a Technical/Application Support professional with experience in incident management, troubleshooting, data quality, ticket management, and customer support. I have hands-on experience working with Jira, SQL, application troubleshooting, and production support processes. I am comfortable working with global teams, handling high-priority issues, meeting SLAs, and coordinating with technical and business teams to resolve problems efficiently. I also focus on clear documentation, root-cause analysis, and continuous process improvement. I am currently looking for remote opportunities where I can use my technical support and problem-solving skills while continuing to grow in data, application, and cloud-based environments.