Sravan Kumar Kenchugundu

Results-driven ServiceNow Technical Lead and Software Engineer with over 10+ years of enterprise experience designing, developing, and deploying scalable solutions. Proven track record leading development teams and enforcing governance across ITSM, ITAM (HAM/SAM), ITOM, Discovery, HRSD, Secops, Universal Request, REST API Integrations/Integration Hub Connectors/Spokes. Adept at partnering with Enterprise Architecture to translate business needs into robust technical solutions using CSDM. Gained expertise in leveraging Now Assist, Virtual Agent, and custom AI agents to automate processes and enhance service delivery, driving measurable reductions in resolution times and operational efficiencies. Core Competencies ServiceNow: ITSM, ITAM (HAM Pro/SAM Pro), ITOM, Discovery, HRSD, Secops, Universal Request, Custom Applications, Flow Designer, Virtual Agent, Now Assist, App Engine Studio, REST APIs, Integration Hub Connecotrs / Spokes AI/ML: Predictive Intelligence, Natural Language Understanding (NLU), Prompt Engineering, Python, TensorFlow, PyTorch, LLM integration, Sentiment Analysis Professional Experience & Impact Successfully designed Horizontal Discovery, identifying 1M+ CIs, and integrated complex Rest APIs for seamless operations. Developed and deployed a custom AI asset classifier in ServiceNow that predicts invalid CI, resulting in a 90% accuracy rate of CI classification. Automated the group Maintenance requests by mapping automated backend workflow approval steps. Offers agile leadership and innovative solutions to enhance system efficiency and user experience.