Soumyadeep Pal - Remote Professional

Soumyadeep Pal

Senior Customer Success Manager

Seeking: Customer Success Manager · Senior Customer Success Manager · Manager Customer Success Manager

India Mumbai (GMT+5:30)

Customer Success leader with ~8 years owning enterprise SaaS portfolios across APAC, EMEA, MEA, and US — consistently delivering 110%+ NRR against a B2B SaaS median of 102%, on portfolios up to $2M ARR. Built CS infrastructure from scratch: health score models, Salesforce renewal pipelines, QBR frameworks, and lifecycle playbooks adopted across teams. Led 5 Account Managers and recovered $50K ARR in 30 days through cross-functional escalation. Known for building operating system behind retention — not just running it.

At a glance

Level Senior

Experience 8 years

Education Master's
MBA

Compensation $50,000 – $150,000/yr
$60/hr

Looking for

Full-time Part-time Contract Freelance

Open to

Paid Trial

Background Check

Messaging coming soon

Skills

Customer Service Customer Relationship Management Analysis Business Analysis Strategic Planning Performance Tracking Artificial Intelligence Analytics Integration Business Coaching Account Retention Account Acquisition B2B B2C Chatbot English Speaking SaaS Design Strategy Design Thinking Design Ops Customer Support Market Research Account Management ChatGPT Data Visualization English English Proficiency Google Docs Google Drive

Membership Details

Member Since

September 11, 2026

Last Active

2 days ago