Sophia Alvarado

Project & Delivery Management professional with experience leading cross-functional initiatives across digital operations, client delivery, and technology-enabled environments. Skilled in coordinating requirements, stakeholders, timelines, risks, quality, and delivery from planning through launch. My experience spans project planning, requirements coordination, cross-functional delivery, stakeholder management, quality assurance, process improvement, and digital communications. I have worked closely with Creative, Analytics, QA, Operations, Client Services, Sales, and technical teams to translate business needs into executable solutions and deliver projects from requirements through launch. Earlier in my career, I also supported the delivery of technology-enabled personalized digital solutions, coordinating data requirements, platform capabilities, digital wallet testing, creative templates, QA, troubleshooting, and recurring monthly execution. This experience taught me to work at the intersection of business requirements, technology, data, and execution—including identifying platform limitations, coordinating technical dependencies, and turning operational challenges into repeatable processes. In my most recent role, I managed high-volume digital delivery across multiple concurrent initiatives, including project planning, risk and issue management, KPI reporting, budget tracking, process improvement, and stakeholder communication. I am a Systems Engineering graduate and Certified Scrum Master with experience using JIRA, Salesforce, Microsoft 365, Excel, and enterprise digital platforms. Core strengths: Project & Delivery Management | Digital Product Delivery | Requirements Coordination | Cross-Functional Collaboration | Stakeholder Management | Risk & Issue Management | QA & Testing | Process Improvement | Agile/Scrum | Digital Communications