Sonia Johnson

I’m a strategic Operations and Program Leader with 15+ years of experience building clarity, structure, and alignment across healthcare, tech‑enabled services, BPO, and nonprofit environments. For the past eight years, I’ve worked fully remotely (with travel as needed) and have led distributed teams across multiple time zones. My leadership is grounded in a strong HR foundation - people management, employee relations, investigations, and culture‑building - which enables me to lead with steadiness, empathy, and sound judgment. I’m known for building trust quickly, strengthening stakeholder relationships, and partnering effectively with executives, cross‑functional teams, clients, and community partners. I bring a track record of turning ambiguity into scalable systems: building and maturing programs, optimizing workflows, improving compliance and governance, and creating operating rhythms that reduce friction and improve performance. I’m equally comfortable in early‑stage, fast‑moving startup environments and large, complex matrixed organizations, navigating both with clarity, adaptability, and a people‑first approach.