Sondos Ebrahem

I am an Administrative Assistant and Customer Service Supervisor with over 2 years of experience in customer service, team supervision, daily operations, and administrative support. In my current role, I supervise a customer service team, monitor daily performance, manage shifts and breaks, track response time and follow-ups, prepare reports, and ensure smooth day-to-day operations. I have hands-on experience using Respond.io, Google Sheets, Google Chat, Microsoft Excel, and other digital tools to organize workflows, monitor team performance, manage customer conversations, and maintain accurate records. I am highly organized, detail-oriented, and comfortable working in fast-paced environments while handling multiple tasks and priorities. I also have a background in Finance and strong interest in developing my skills in data analysis, CRM, operations, and AI-powered tools. I am looking for a remote position where I can use my administrative, customer service, coordination, and problem-solving skills while continuing to grow professionally. I work well independently, communicate effectively with teams, and am committed to delivering reliable and high-quality work.