SOFIA ROSERO ENCISO

I'm a Systems Technician (SENA) and Law graduate from Colombia with 2+ years of experience in user support, document management, and digital platforms. For the past year, I have served as Judicante Ad-Honorem at the First Criminal Circuit Court of Popayán, where I manage judicial systems like Justicia XXI and TYBA, handle 50+ user inquiries weekly, and organize complex legal files with high accuracy. Two things I achieved: 1) Streamlined digital file management and user support for judges and lawyers, reducing response time for citizen requests, and 2) As a Legal Clinic intern (2024-2025), I assisted 100+ low-income users by drafting petitions and providing step-by-step guidance on administrative processes. I specialize in Office 365 Advanced, ticketing/document management, attention to detail, clear communication, and basic tech support. I'm highly responsible, proactive, and great at explaining complex processes in simple terms. Looking for a fully remote role as Customer Support Specialist, Technical Support, Virtual Assistant, or Operations/Admin Support at a product or service company where I can own support workflows end-to-end. I thrive in async teams, learn tools fast, and have immediate availability with A2/B1 driver's license and own vehicle for any hybrid need in Colombia.