Siyasamkela Rasmeni

Remote Customer Service Representative with 6 years of proven remote experience (2021-2025 Callzila, 2020-2021 Africa Skills Private College, 2019-2020 Vericred). I specialize in delivering empathetic, fast, and accurate customer care from a home office - handling 50+ inbound/outbound calls, emails, and live chats daily with 90%+ first-call resolution and consistent CSAT targets. REMOTE WORK SETUP & STRENGTHS: - Fully remote since 2019 - disciplined, self-motivated, and organized - Excellent written & verbal communication in English & isiXhosa - Strong active listening, de-escalation, and conflict resolution for difficult clients - Accurate data capturing, CRM management (HubSpot, Sage, Pastel, MS Office), registry & documentation - Stable internet, quiet home office in Paarl (GMT+2), available for SA and US/UK time zones - Code C1 Driver's Licence, Grade 12 (2008), reliable power backup What I'm looking for: A long-term remote role as Customer Support Specialist / Customer Care Assistant / Client Services / Helpdesk / Student Advisor where I can help customers solve problems, provide clear information about services, and keep records accurate. I excel at front desk support, complaint handling & escalation, and making clients feel heard. Open to: Full-time remote, night shift, and international remote teams.