Global Support Specialist with nearly three years of experience supporting enterprise customers across APAC, EMEA and North American operations through chat, email and CRM-based support environments. Proven expertise in Level 1 Helpdesk, ticket triaging, incident resolution, customer operations, documentation, stakeholder collaboration and knowledge management. Recognized with multiple Employee of the Month awards, Half-Yearly Excellence nomination and direct client recognition for delivering exceptional customer experience. Experienced using Oracle CRM, Microsoft Dynamics, Zendesk, Freshdesk, Salesforce, Jira, Microsoft Teams, Zoho and Google Workspace while consistently exceeding SLA, CSAT and quality targets.
Seeking: IT Support Specialist · L1 Helpdesk
IT Support and Helpdesk professional with nearly 3 years of L1 incident management, service request fulfilment, ticket lifecycle management, and end user computing support across 24x7 international operations supporting LinkedIn's global SaaS platform across APAC, EMEA, and North America. Core competencies: Incident Management | Service Request Fulfilment | Ticket Triage | Escalation Management | SLA Compliance | Knowledge Base Management | First Point of Contact Support | 95% CSAT | 90%+ Quality Scores Tools: Jira | Oracle CRM | Microsoft Dynamics | Zoho | ServiceNow (familiar) | Office 365 | Google Workspace | MS Office Suite | Advanced Excel Currently learning: CompTIA A+ | ITIL 4 Foundation | Active Directory | SQL | Power BI BSc IT | Diploma in Computer Software Engineering | Immediate joiner |
Member Since
October 3, 2026
Last Active
17 days ago
