Shravan kumar kaleru

Results-driven operations and Business Analyst professional with 9+ years of experience in managed file transfer, client onboarding, financial operations, incident management, and process coordination. Currently working with Broadridge Financial Solutions handling Sterling File Gateway operations, client integrations, troubleshooting, and cross-functional coordination. Strong expertise in SFG, Sterling B2B Integrator, AWS administration, Linux/Unix, and partner onboarding. experience specializing in business requirements gathering, stakeholder collaboration, and process optimization. Proven track record of implementing cost-effective solutions that enhance operational efficiency. • Managing client onboarding, file transmission setup, and production support activities. • Handling L1 production support for file transfer platforms and client issues • Monitor and troubleshoot MFT systems (SFTP, FTPS, HTTPS, Connect: Direct) • Perform incident triage, escalation, and root cause analysis (RCA) • Manage client communication (calls, emails, case queues) and meet SLAs • Handle encryption & security (PGP, SSH) • Strong communication & stakeholder management skills • Ability to work in 24/7 shift environment • Deploying and maintaining Sterling File Gateway (SFG) scripts and integrations. • Handling incident management, root cause analysis, and client escalations. • Coordinating with internal teams, vendors, and clients for testing and go-live activities. • Managing client account IP configuration and secure file transmission processes. • Partnered with business analysts and business leaders to implement and execute project management (PM) lifecycles. • User account creation in Sterling File Gateway (SFG) and Active Directory, along with providing end-user support. • Configured and managed file transfer protocols (SFTP, FTPS, NDM), ensuring accurate an