Shirley borges da silva pinhal

Product Operations and Customer Experience professional with 10+ years of experience in healthcare operations, process improvement, customer support, and cross-functional collaboration. Skilled in analyzing user needs, improving workflows, managing operational processes, and translating customer feedback into actionable product insights. Experienced in healthcare environments, digital solutions, telemedicine support, quality assurance, documentation, and data-driven decision-making. Strong background working with stakeholders, optimizing customer journeys, and ensuring high-quality service delivery. Currently seeking remote opportunities in Customer Experience, Customer Success, Product Operations, AI Language/Data Projects, Localization QA, or related roles where I can combine my operational expertise, problem-solving skills, and passion for technology to improve products and user experiences.