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Sheldon Falconer

Sheldon Falconer

Operations Leader, Process Maker, Analyst and Number Runner with over 20 years experience in customer service and operations

Jamaica UTC-5
English
Native
Remote experience
3+ years
US overlap
Full overlap
Availability
2 weeks notice
Experience
20 yrs
Compensation
$12k+

I'm an operations leader and analyst with over 20 years of experience in the customer service space. In my last role, I was the real-time analyst team lead as well as a global real-time analyst and resource planner. I was also the implementation and customer service manager for a shipping company, tasked with implementing systems for database management as well as inventory tracking (Google Sheets implementation).

At a glance

Level Lead
Experience 20 years
Education Associate
Business Administration (Incomplete)
Compensation From $12,000/yr
Looking for
Full-time Part-time Freelance
Open to
Video Interview
Paid Trial
Background Check
NDA
Messaging coming soon

Skills

Analytics - Data Explorer Data Entry Customer Support Chat Support Email Support

Membership Details

Member Since

June 16, 2026

Last Active

4 months ago