Shawn Trites

I am a technical communications expert with 15+ years of experience as a Senior Technical Writer, Proposal Specialist, and Solutions Architect. I deliver clear, actionable documentation and intelligent solutions that translate complex systems into accessible knowledge for diverse audiences across the SDLC. I have authored nearly every major documentation type, including user guides, admin manuals, SOPs, training guides, playbooks, DR/COOP plans, installation/configuration guides, release notes, compliance documentation, API/SDK references, proposals, knowledgebases, job aids, process maps, test plans, and architecture/design documents. With experience in SharePoint administration, PC building, and low‑code development, I operate as both a technical SME and documentation expert, ensuring precision, clarity, and usability for technical and non‑technical users. My work adheres to major style guides, incorporates accessibility standards, and leverages metadata, taxonomy, and automation to improve search efficiency, adoption, and long‑term maintainability. I have built and maintained SharePoint sites and knowledge libraries, created AI‑driven automation and Power Platform apps, and implemented advanced search tools using metadata, taxonomy, and AI agents. At DNI, I built a SharePoint library with a mobile search app, automated document creation, and custom views for multiple user groups. At Apple, I maintained Confluence knowledgebases for SRE teams, and at ESPN, IBM, HP, Xerox, and Aetna, I documented IT projects across the SDLC to strengthen institutional memory and support operational excellence.