Shannon Lee Thompson - Remote Professional

I am a customer service specialist with over 15 years experience. I have focused on a first call resolution approach to servicing some industry leaders over the years. I have experience in traditional account information calls, technical support, and retention skills. I have also served as a virtual assistant as a dispatcher and logistics coordinator. I am searching for a dependable, energetic company that is focused on a one and done approach to the customer support they provide.

At a glance

Level Senior

Experience 15 years

Education Other
Computer Engineering

Looking for

Full-Time Part-Time Contract Freelance

Open to

Video Interview

Paid Trial

Background Check

NDA

Message Shannon — Coming Soon

Skills

Account Retention Customer Service Customer Support Email Support English Speaking Helpdesk Support IT Phone Support Technical Support Dispatching Logistics Coordination Administrative Support Communication Computer Literacy Creativity Data Entry Email Handling Emotional Intelligence English Proficiency Flexibility Google Workspace Microsoft 365 Multitasking Quality Assurance Reliability Teamwork Tech-Savvy

Membership Details

Member Since

February 26, 2026

Last Active

4 months ago