Shanna Jay

Customer Success and Onboarding specialist with 5+ years of experience implementing SaaS platforms and guiding clients from onboarding to long-term adoption. I’ve managed end-to-end implementations for SMB and enterprise customers, delivering product training, troubleshooting complex setups, and ensuring customers achieve value quickly. Fully remote since 2020, I excel in async teams that prioritize clear communication, autonomy, and accountability. I’m looking for a remote role in Customer Success, Implementation, or Customer Experience with a company that values continuous learning, strong culture, and meaningful work.