Md. Shamsul Arefin

Results-driven NOC Engineer with hands-on experience in 24/7 network monitoring, incident management, and service assurance at Grameenphone UMB partner Metal plus telecom. I specialize in ensuring maximum network availability, maintaining strict SLA/KPI targets, and delivering rapid fault identification and resolution to minimize downtime and enhance customer experience. Recently honored with the Best Employee Award for outstanding performance as a NOC Engineer, recognizing my proactive operational support, fast incident response, and consistent contribution to service reliability in a high-pressure telecom environment. I bring advanced expertise in MS Excel (automation, dynamic dashboards, advanced formulas, data analysis, and reporting) along with strong proficiency across Microsoft 365 tools, enabling me to convert complex operational data into clear, actionable insights for performance tracking and management decision-making. My core strengths include: 1. Real-time alarm & performance monitoring. 2. Incident handling, escalation & coordination SLA & KPI compliance management. 3. Automated and analytical reporting using Excel. 4.Cross-functional communication in 24/7 operations