Shadrach Kapi Victor

Customer-focused professional with 4+ years of experience in customer service, complaints management, administrative support, data management, and remote client engagement. I have successfully managed high-volume customer interactions across phone, email, and social media, resolved complex customer issues, maintained accurate records, and consistently delivered high-quality support in fast-paced remote environments. My background also includes data entry, translation, transcription, and cross-functional collaboration, with strong communication, problem-solving, and organizational skills. I am seeking a remote Customer Support, Virtual Assistant, Administrative Support, or Operations role where I can deliver exceptional customer experiences and contribute to organizational success.