sarmad naveed

Customer success/support specialist with 10+ years serving U.S. and Canadian markets. SAAS/FINTECH. consistently achieving 95%+ CSAT while converting 25–30% of escalations into upsell revenue. Expert in Salesforce, Zendesk and Gorgias, with a track record of reducing resolution time by up to 20% through CRM optimisation. Additionally skilled in Adobe Premiere Pro, After Effects, and Canva, capable of creating high-engagement brand content alongside CX responsibilities