Sarah Ziat

Trilingual (English, French, Arabic) Customer Success leader with over 7 years of experience driving retention and product adoption for high-value portfolios. I specialize in bridging the gap between complex client needs and actionable internal strategies, having managed UHNW donor accounts for TIFF and global brand stakeholders as a freelance strategist. As an entrepreneurial founder, I successfully scaled a premium service business to 100% retention and 40% growth through proactive relationship management and lifecycle design. I am an expert in NRR/GRR ownership, churn mitigation, and VOC program development, with technical proficiency in Salesforce, Gainsight, and Zendesk. I am currently seeking a Senior CSM or Creative Strategy role within a high-growth startup or tech-forward agency.