Santosh Lepak

Senior IT Support Engineer with 8+ years of experience supporting global teams across India and EMEA in fast-paced, high-growth environments. I specialize in end-user IT operations, endpoint management, identity and access management, and ITSM, with hands-on expertise in macOS, Windows, JAMF,ServiceNow,Intune,Okta, and cloud productivity platforms. I have a strong track record of reducing ticket backlogs by 40%, improving on-boarding efficiency by up to 65%, and maintaining 95%+ user satisfaction while supporting 500+ users. Known for building scalable IT processes, automating workflows, and creating detailed SOP's that improve team efficiency and service quality. I’m seeking a remote Senior IT Support / IT Operations role where I can contribute to global IT operations, enhance employee experience, and drive automation, security, and operational excellence in a distributed work environment.