Sanjay S

Customer Support professional with 7+ years building trust with customers through fast, accurate problem resolution and clear communication. I've supported enterprise SaaS platforms including LinkedIn Sales Navigator and Citrix ShareFile, resolving issues for 10+ customer accounts daily and consistently earning a 90% first-contact resolution rate — because I believe a customer's first interaction should also be their last for that problem. I maintain a 95% SLA compliance record by prioritizing based on customer urgency, not convenience, and I escalate transparently when a case needs specialist attention rather than leaving customers guessing. Every interaction gets logged and documented thoroughly, not just for compliance, but because good record-keeping is part of good service. My goal in every customer conversation is the same: resolve it right, resolve it fast, and leave the customer feeling heard.