Sandro Martins

I'm an IT Technician and Customer Support Specialist with over 10 years of experience spanning technical troubleshooting, customer service, and operations coordination. Most recently, I supported players for Blizzard Entertainment at Teleperformance Portugal, resolving account, platform, and in-game technical issues. Before that, I worked customer support projects for Foot Locker and Meta/Oculus, and earlier in my career I managed shift operations as a Security Officer, and worked as an IT Technician doing hardware diagnostics and repairs. Across this path, I've supported international customers for globally recognized brands — including Meta/Oculus, Foot Locker, and Blizzard Entertainment — handling everything from AR/VR hardware troubleshooting to order resolution and in-game technical support. I've also built a solid foundation in operational coordination, having managed security shift teams at a corporate building, acting as the central communication point across teams during live operations. Two things I'm proud to have achieved: I mentored and trained new colleagues joining my team at Teleperformance, helping them ramp up quickly and contribute effectively. I also managed shift operations and team coordination as a Security Officer, ensuring smooth communication and reliable coverage across a corporate site — experience that sharpened my ability to stay calm, organized, and responsive under pressure. For my next role, I'm looking for a remote position in IT support or technical customer service, ideally one that lets me combine my troubleshooting skills with my ability to communicate clearly and calmly with customers (fluent in English at a C2 level). I'm comfortable working in fast-paced, multicultural teams, and I'm especially interested in roles involving hardware/software diagnostics, tiered technical support, or IT helpdesk work where I can also mentor newer team members remotely.