Sandra Crowley

Senior Customer Success professional with 8+ years of experience in B2B SaaS, driving product adoption, retention, and account growth across enterprise and mid-market customers. I specialise in onboarding, lifecycle management, change enablement, and cross-functional collaboration, ensuring customers realise measurable value from the products they invest in. Throughout my career, I have partnered closely with Sales, Product, and Engineering teams to align technical solutions with business goals, develop structured success plans, and support complex implementations and large-scale rollouts. I am comfortable working with senior stakeholders, translating complex concepts into clear outcomes, and using customer insights to influence product direction and improve engagement. I have contributed to revenue retention and expansion through proactive adoption strategies, tailored enablement programs, and strong relationship management. Experienced in remote, globally distributed teams, I thrive in environments where ownership, accountability, and customer-centric thinking are valued. I am seeking a remote Senior Customer Success or Enterprise CSM role where I can drive long-term customer value, protect recurring revenue, and contribute to scalable growth within a SaaS organisation.