sandhyarani mekala

I am an aspiring IT Support professional with a strong foundation in technical troubleshooting, customer support, and system administration. I have completed the Google IT Support Professional Certificate, where I gained hands-on knowledge in Windows, Linux, and macOS environments, along with networking fundamentals such as TCP/IP, DNS, and connectivity troubleshooting. I bring over three years of international work experience in the United Kingdom, where I developed strong communication, problem-solving, and customer handling skills in fast-paced environments. My background has helped me become adaptable, detail-oriented, and capable of resolving user issues efficiently while maintaining a high level of professionalism. I have practical experience working with virtual labs, troubleshooting network issues using tools like ping, ipconfig, and traceroute, and understanding core IT concepts such as Active Directory and system administration. I am also currently expanding my skills in Python automation and modern SaaS support environments. I am actively seeking remote entry-level IT Support, Help Desk, or Technical Support roles where I can contribute, learn, and grow. I am a quick learner, highly motivated, and ready to start immediately. I am open to working with global teams and committed to delivering reliable and efficient technical support to end users.