Samuel Efiong Okon

I am a dedicated Customer Support and Customer Success professional with over 18 years of experience delivering exceptional service across hospitality and remote work environments. My background includes customer support, reservations, outbound calling, customer relationship management, appointment setting, and virtual assistance. I have successfully supported customers from diverse countries and cultures through phone, email, chat, and CRM platforms while consistently maintaining professionalism, empathy, and a customer-first approach. Throughout my career, I have worked with Ibom Hotel & Golf Resort (formerly Le Méridien), Consumer Opportunity, 7th Century Music, Preply, and Acquaint. These experiences have strengthened my skills in communication, active listening, problem-solving, objection handling, conflict resolution, time management, and relationship building. I am proficient with CRM and productivity tools including Freshdesk, Intercom, Monday.com, Microsoft 365, Google Workspace, and I am currently expanding my expertise in GoHighLevel. I hold certifications in IT Customer Support Basics, Introduction to Cybersecurity, and English proficiency (C1). As a Preply Super Tutor, I have earned recognition for professionalism, reliability, and excellent customer satisfaction while working across multiple international time zones. I thrive in remote environments, adapt quickly to new technologies, and take pride in helping customers while contributing to organizational growth. My goal is to deliver outstanding customer experiences, build lasting client relationships, and add value to every team I join.