samira kabiri

I am a Customer Success and Account Management professional with experience across SaaS, cloud solutions, revenue growth, customer retention, and strategic account management. Based in Europe, I am open to both permanent and contract opportunities, bringing a customer-focused and commercially minded approach to strategic enterprise relationships. In my current role, I am the primary point of contact for enterprise customers including Ahold, Shell, Lloyds and HSBC. I build relationships with senior executives and key stakeholders, drive customer engagement and product adoption, and ensure solutions remain aligned with evolving business objectives and requirements. My experience includes end-to-end issue remediation, leading customer cadences including Monthly Business Reviews (MBRs), Quarterly Business Reviews (QBRs), and product reviews, as well as developing executive presentations and customer-facing materials. I also have a strong commercial background, identifying and developing upsell and cross-sell opportunities while maintaining a customer-first approach. I am particularly interested in Customer Success, Strategic Account Management, and Account Director roles where I can combine relationship management, commercial strategy, and SaaS and cloud expertise to support customer retention, growth, and long-term partnerships. I have experience working with customers and stakeholders across different regions, cultures, and levels of seniority. North African Arabic is my second language, and I am comfortable working across multicultural and international environments. I am open to contract and permanent positions across Europe and welcome opportunities to help organisations build trusted customer relationships, drive adoption and retention, identify commercial opportunities, and act as a strategic partner to enterprise customers. Kind regards, Samira Kabiri