Sam Bod - Remote Professional

IT Support & Help Desk Specialist with 5+ years of experience providing Tier 1/2 technical support across enterprise, healthcare, and ecommerce environments. Skilled in Windows, Microsoft 365, Active Directory, VPN, RDP, hardware/software troubleshooting, ServiceNow, and remote support, with a proven 90%+ first-contact resolution rate and 30% faster ticket response times. I’m seeking a fully remote IT Help Desk, Service Desk, or Technical Support role where I can solve user issues, deliver excellent customer service, and contribute to efficient, reliable IT operations.

At a glance

Level Mid Level

Experience 6 years

Education Bachelor's
Computer Science

Looking for

Full-Time Part-Time Contract

Open to

Video Interview

Paid Trial

Background Check

NDA

Message Sam — Coming Soon

Skills

Back Office Support DNS Management Python HTML Windows Administrator Systems Administration VPN SQL Network Monitoring Network Administration Process Improvement Jira Atlassian Customer Support Management Technology Proficiency Teamwork Microsoft 365 Microsoft Word Microsoft Outlook Microsoft Excel Google Suite Google Forms Google Docs English Data analysis IT Helpdesk Support Phone Support SaaS Sales Support

Membership Details

Member Since

August 11, 2026

Last Active

2 hours ago