saket kumar

Customer Service and Banking Operations professional with 3+ years of experience in banking processes, customer support, and complaint resolution. Expertise in handling customer escalations, service requests, and transaction-related queries while ensuring compliance with regulatory guidelines and internal banking policies. Strong skills in problem solving, critical thinking, root cause analysis, and delivering timely resolution to high-priority customer issues. Proficient in Microsoft Office and experienced in improving customer satisfaction through effective communication and process optimization. Proven ability to coordinate with cross-functional teams to resolve operational challenges and enhance service delivery. Academic Topper in PGDM and BBA, demonstrating strong analytical and customer-focused approach.