Sai P

Dear Hiring Manager, I am writing to express my interest in the Business Customer Support / Technical Support position at your organization. With over 8 years of experience in customer support, technical troubleshooting, and service operations, I bring a strong ability to deliver efficient and customer-focused solutions. In my recent role at Crown Solutions (worked for TCS), I handled high-volume customer interactions across voice, chat, and email channels, consistently resolving over 95% of issues within SLA. I have hands-on experience with tools such as ServiceNow, CRM systems, and remote support applications like AnyDesk and TeamViewer. My role involved supporting biometric devices and citizen service applications, conducting user training sessions, and collaborating with cross-functional teams to resolve complex issues. Throughout my career, I have demonstrated strong problem-solving skills, attention to detail, and the ability to adapt quickly to new technologies and processes. I am particularly proud of reducing ticket resolution time and improving customer satisfaction through proactive communication and efficient issue handling. I am excited about the opportunity to contribute my skills and experience to your team and help enhance operational efficiency and customer satisfaction. I would welcome the opportunity to discuss how my background aligns with your requirements. Thank you for your time and consideration.