Sahaya Jeyaraj

Operations and execution leader with over 24 years of experience, now working in fractional leadership roles where I support organizations with structured execution, team alignment, and operational discipline to enable sustainable and scalable growth. Over the years, I progressed from a hands-on technical role to leading multi-country operations across India, Japan, and China, working closely with development, product, security, and customer-facing teams. This has given me broad exposure across technology, operations, people leadership, and customer outcomes. Some of the outcomes delivered include: • 94% CSAT in FY25 • 120% productivity achievement in FY25 • 33% reduction in resolution time over two years • 66% reduction in patch backlog through cross-functional operational initiatives My work has largely focused on strengthening execution in environments where complexity, scale, or lack of alignment affects results. This includes improving operational performance, handling critical escalations, developing leaders, and driving cross-functional initiatives that bring teams together around clear goals and measurable outcomes. Known for building high-performing teams, developing individuals, handling complex stakeholder situations, and creating environments based on trust, accountability, and continuous improvement. More recently, I have been supporting organizations in a fractional capacity. Current engagements include helping early-stage startups establish execution frameworks, improve operational clarity, strengthen customer workflows, and enable practical product and scaling decisions grounded in real-world constraints. I also bring experience from community leadership roles, where I have managed diverse groups, handled conflicts, and led initiatives without formal authority.