Sagar Sahu

I am an operations professional with 13+ years of experience across banking, insurance, financial services and customer operations. Most recently, I worked as an Assistant Manager at Gallagher, managing a 30-member team and overseeing service delivery, quality, compliance and team performance. During my career, I have led a 40-member operations team at Infinx and gained experience in banking fraud operations, quality assurance, risk management and customer service at Teleperformance. Two key achievements include receiving the Best Assistant Manager Award three times over two consecutive years at Gallagher and being recognized as Most Valuable Leader at Infinx. I have also supported process transitions, developed SOPs, improved quality feedback mechanisms and created performance dashboards to improve operational visibility. I am looking for a remote Operations Manager, Financial Operations Manager or Operations Team Lead role where I can contribute my experience in team leadership, process transitions, reporting, quality and operational improvement. I bring a practical, hands-on approach to managing teams, solving operational challenges and delivering consistent results.