ruth mbugua

I'm a remote healthcare administrative professional with 3+ years of experience across community health, medical virtual assistance, and live-in caregiving. I specialise in patient scheduling, health records management, insurance coordination, and patient-facing communication — all delivered remotely with a patient-first approach. Key achievements: - 100% patient follow-up rate across all roles - HIPAA compliance certified - Coordinated appointments and care for 100+ community patients as a Community Health Officer - Currently providing full ADL support (bathing, mobility, medication monitoring, meal preparation) as a live-in caregiver in Beirut, Lebanon - Diploma in Community Health and Development + Medical Virtual Assistant Certification I'm proficient in EMR/EHR systems including Kareo, Athenahealth, and Practice Fusion, and experienced with telehealth platforms such as Zoom for Healthcare, Spruce Health, and Doximity. I manage scheduling using Calendly and Acuity Scheduling, and communicate professionally across Google Workspace, Microsoft 365, Slack, and Notion. I speak English (fluent) and French (intermediate), bringing multilingual communication skills that are especially valuable when working with diverse patient populations. I'm seeking a remote full-time or part-time role in patient scheduling, prior authorisation, telehealth support, or healthcare customer service. I am fully equipped for remote work — reliable high-speed internet, quiet home office — and available to work US or UK business hours. I can start immediately.