Rui Pedro Ferreira

Senior Customer Success Manager | Key Account Manager

Portugal UTC+0

Customer Success Manager with over 8 years of SaaS experience, owning onboarding, retention, and expansion at scale. As a CSM, I’ve managed the full cycle of the customer journey over a set of different segments and industries. I’ve been a player/coach, and I’m passionate about sharing knowledge and learning from my peers and leadership. I believe that Customer Success is the perfect mix of thinking and acting. Strategy leads to action.

At a glance

Level Senior

Experience 8 years

Education Bachelor's

Compensation $55,000 – $70,000/yr

Looking for

Full-Time Contract

Open to

Video Interview

Paid Trial

Background Check

NDA

Message Rui — Coming Soon

Skills

Client Relationship Management Customer Service Account Retention Accounting Management Revenue Cycle Management Analysis SaaS Customer Relationship Management Customer Support Management Negotation Inbound Sales

Membership Details

Member Since

May 5, 2026

Last Active

a month ago