Roy Jackson

Dynamic, metrics-driven Client Success Leader and Account Manager with a proven track record of scaling retention, driving expansion revenue, and building deep, trust-based client partnerships. Expert at managing high-volume portfolios (80-100 accounts), reducing churn to near-zero, and turning onboarding into a seamless launchpad for client growth. A former UC Berkeley student-athlete who pairs a relentless work ethic with technical mastery of top-tier CRMs and digital ecosystems. Adept at translating complex client goals into actionable success roadmaps that maximize Net Revenue Retention (NRR) and secure long-term brand loyalty.