Experienced professional with a strong background in behavioral health, substance use treatment, leadership, case management, and customer service. As a former Clinical Lead, I have experience leading teams, coordinating care, completing intake assessments and Medicaid prior authorizations, managing schedules, providing telehealth services, and maintaining accurate clinical documentation. I’m dependable, organized, compassionate, and a strong communicator who learns quickly and adapts well to new environments. I’m looking to bring my leadership and people skills into a position where I can continue to grow professionally and make a positive impact.
Seeking: Customer Service Representative
I have a strong background in behavioral health, substance use treatment, leadership, case management, and customer service. Most recently, I worked at Sunrise Recovery for about nine months, advancing from Case Manager to Clinical Lead. In that role, I facilitated PHP and IOP groups, provided individual sessions, completed intake assessments and Medicaid prior authorizations, managed clinical documentation and scheduling, supported telehealth services, and helped train and oversee staff. Two accomplishments I’m especially proud of are helping improve the organization and consistency of clinical operations and taking on increased leadership responsibilities within a short period of time. I also gained valuable experience managing telehealth services and collaborating with staff and clients remotely. For my next role, I’m looking for a full-time remote position where I can use my communication, organization, leadership, documentation, and problem-solving skills. I’m open to behavioral health, patient support, scheduling, care coordination, administrative, customer service, or HR-related opportunities, and I’m excited to learn and grow in a new field.
Member Since
September 16, 2026
Last Active
a month ago