Rory Hinchey

I am a Technical Account Manager with 17 years of experience supporting enterprise clients across complex SaaS, streaming, and digital media platforms. I specialize in guiding customers through high-visibility workflows, resolving technical issues, and acting as the bridge between product teams, engineering, and end users. My background spans live webcast operations, platform onboarding, workflow optimization, and ongoing technical partnership with major clients including Bloomberg, Novartis, Nasdaq, Bell, and multiple Fortune 500 organizations. I excel at translating technical requirements into clear guidance, managing escalations calmly, and ensuring clients receive reliable, well-structured support. I thrive in roles where I can build strong client relationships, understand how a platform fits into broader business needs, and help teams adopt technology with confidence. My approach is grounded in responsiveness, precision, and long-term partnership rather than high-pressure sales. I’m particularly strong in environments that involve complex media pipelines, technical workflows, or mission-critical event operations. Always open to connecting with teams who value quality, clarity, and trustworthy enterprise support.