Ronneshia Clay

Customer service and operations professional with 10+ years of experience supporting customers, resolving complex issues, processing payments, coordinating daily operations, and keeping fast-paced teams organized. I currently work as a Will Call Coordinator and Payment Processor, where I’ve been recognized as Sales Support of the Year for my reliability, communication, and commitment to excellent service. My background also includes management experience, giving me a strong foundation in team leadership, problem-solving, scheduling, customer retention, and handling sensitive customer concerns. I’m highly organized, adaptable, and comfortable working independently across tools like Microsoft Office, Google Workspace, Slack, Teams, POS systems, and scheduling platforms. I’m currently seeking a remote Customer Success, Client Services, Customer Support, Operations, or Administrative Support role where I can bring my experience, attention to detail, and people-first approach to a growing team.